This policy outlines the conditions for refunds for subscriptions to the Bike Shop Network service. Your purchase is made from our Merchant of Record, Paddle.com Market Limited.
Our 14-Day Money-Back Guarantee
Your satisfaction is our priority. We offer a 14-day money-back guarantee on all new subscriptions. If you are not satisfied with our service for any reason, you are eligible for a full refund within 14 days of your initial purchase.
This is a no-questions-asked guarantee that applies even if you have already accessed and used our platform.
How to Request a Refund
To request a refund under our 14-day guarantee:
- Please contact our support team at the email address below within 14 days of your purchase.
- Include the email address used for the purchase and your order number to help us locate your transaction quickly.
All approved refunds are processed directly by our Merchant of Record, Paddle.com. Please allow 5-10 business days for the funds to appear on your original payment method after your refund request has been confirmed by our team.
Support Contact
For any questions or to submit a refund request, please contact us:
Email: support@bikeshop-network.com